Refund policy

At Swing Daddy, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a straightforward returns process within 14 days of delivery. Please adhere to the following guidelines:

1. Eligibility:

   • Items must be unworn, unwashed, and in their original packaging.
   • Return courier fees are at the cost of the customer.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at info@swingdaddy.co.za.
   • Once your return is approved, we will provide you with a arrange collection of the item

3. Refunds:

   • Refunds will be processed within 7 business days of receiving the returned item(s).
   • Request a full refund to the payment method used for the purchase, excluding shipping fees. Deductions due to associated transaction fees incurred may apply.
   • Request a gift card in the form of a discount code to the value of the product(s) purchased, excluding shipping fees.

4. Exchanges:

   • If you receive a defective or damaged item, we will gladly exchange it for a new one.
   • Please report any issues within 7 days of delivery, and we will arrange the return and replacement.

5. Contact Us:

   • For any inquiries regarding our returns policy, feel free to reach out to us at info@swingdaddy.co.za.

Thank you for choosing Swing Daddy. Your satisfaction is our priority.